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Merkur Group Services

Merkur Group offers leading products that deliver a clear, competitive edge to our customers. But we're not satisfied with being just the technology leader. We are driven to ensure that our customers experience levels of customer care that rival the quality of our technology. To that end, we support our technology with a core infrastructure of services that deliver superior customer care to every Merkur Group customer.

Great Technology, Services, and Support

Merkur Group solutions are backed by a full range of services and outstanding services and technical support (including 24X7) to ensure fast, risk-free implementation, and minimal impact on your staff and operations. These services are delivered by professionals with extensive experience in all aspects of project management, software implementation, training, and support.

A Technology Partner That Cares About Your Success

From the moment you choose Merkur Group as your technology partner, we work hard to ensure that every aspect of the fax automation and e-document delivery implementation from initial consulting through user training and post-implementation support is carried out with a level of professionalism that delights our customers.

Merkur Group offers comprehensive services in the following areas:

document and transaction based process review, planning, and automation consulting

project planning, implementation, and support services for DeliveryWare, ReadSoft, and WebDelivery

project management and implementation of outgoing and incoming document automation solutions including document delivery, receipt, workflow, and archiving

packaged and custom document process automation and integration services for Oracle, PeopleSoft, SAP, Baan, and other applications

messaging integration services for Outlook, Lotus Notes, SMTP and others

on-site and remote technology implementation services

training on-site or at Merkur Group facilities

world-class technical product support and maintenance including standard, Web, and 24X7

Experience service and support you can count on. Here are a few customer comments about Merkur Group services.

"From a technical standpoint, our customer service has been excellent. The installation went smoothly and we have been extremely pleased."
-Canon Business Solutions

“One reason the implementation went so smoothly was the Merkur Group consultants and tight [PeopleSoft] integration...”
-Sylvan Learning Systems

“Merkur Group had Merkur up and running with SAP in a day.”
-AT&T Canada

“Where you normally walk up a technology or software learning curve, our Merkur Group representative pulled us up that curve. He came in and jump-started us and now we’re self sufficient.”
-Applied Extrusion Technologies

"Merkur Group provided us with the best customer service I have encountered."
-Flextronics International