Automated Sales Order Processing

Inbound sales orders are the life blood of your company.  However since most of these documents are processed using manual data entry, most companies struggle to process these documents in a quick and cost efficient manner.  

To process orders quickly and cost efficiently, companies need software that can automate the entire sales order process from the time the order has been received, entered, processed, billed, and collected.  This solution would encompass automated data capture using Optical Character Recognition (OCR) and posting to an ERP system, routing for exception handling, and detailed reporting as well as the ability to electronically deliver order confirmation documents, advanced ship notices, and invoices.

Merkur Group’s Sales Order Processing solution is available either as a traditional, server-based solution or as a hosted, On Demand cloud service.  It combines automated data capture with integrated workflow and process tracking to help ERP users address the challenges of manual data entry, manual paper routing, lack of coordination and lack of transparency within traditional customer order processing as part of the order-to-cash cycle.


How does it work?

Merkur Group’s Sales Order Processing solution automates the entire order entry process. Sales orders can be received by any media, including fax, email, the web or EDI. When an electronic order arrives, the solution captures data such as customer number, product part number and due date, for routing and indexing. No predefined templates are needed. Captured data is automatically validated against ERP data, and then transferred to an ERP order management application.

An image of the sales order is directly linked to the new business transaction, allowing users to view original documents without leaving their ERP system. The document may be physically stored within the Merkur Group infrastructure or other archiving systems. Confirmation can be automatically sent to the customer when the entry is created in the ERP application. The solution enables process monitoring and control by keeping track of all incoming documents through to their creation in the ERP application. In addition, the process automation guarantees its consistency.

KEY FEATURES		BENEFITS
DeliveryWare regroups all the necessary features in order to automate sales order processing of all companies: Optical Character Recognition (OCR) captures data off an inbound image and converts it to text Automation of order details into your ERP system Real-time availability of order status and transaction data Consistent processing rules Controlled exception handling for canceled transactions and blocked orders Order validation including side-by-side view of original and captured data Duplicate order checking Process history and audit trail Central point of information for all customer order management processes Flexible, automated task routing Minimized number of keystrokes to complete order entry Reports on process time and volume, queued orders, exceptions and blocks, delivery dates		By taking keystrokes out of the process and bringing visibility to the process, DeliveryWare delivers immediate additional return on investment. ERP users benefit from a fully optimized process for faster order fulfillment and payment, more effective sales administration and more satisfied customers. Lower order-to-cash process costs by up to 70% Receive and enter customer orders up to 65% faster Improve cash flow and lower Days Sales Outstanding Reduce stored data costs by electronic archiving Increase data entry accuracy by as much as 99% Reduce order errors and fulfillment delays Help increase customer satisfaction levels Free-up staff time by as much as 65% Access to reporting and analysis to balance workloads and identify process bottlenecks