PeopleSoft Order Management Document Automation Solutions
Merkur Group provides integrations with PeopleSoft Order Management that allow automated delivery of order acknowledgements via fax, email, and data (delimited text, XML, EDI) and automated sales order capture and upload. By automating these document-intensive processes, order departments are much more efficient and save time and resources and significantly improve customer relations.
Automated Sales Order Acknowledgment Delivery
Order acknowledgements can be automatically delivered back to customers eliminating the need to manually print and fax them.
DeliveryWare integrated with PeopleSoft provides automated fax and email delivery based on customer fax and email addresses stored in the PeopleSoft customer record. Customer contacts can also be selected for delivery. To learn more,
contact Merkur Group for a live Web demonstration of the PeopleSoft Order Management functionality.
Automated Sales Order Entry
By reducing or even eliminating up-front data entry, customer service improves as a result of real-time response to order inquiries, fewer data entry errors and incorrect shipments, and faster delivery of orders. Sales orders received via fax, email, and mail can be automatically captured and loaded into PeopleSoft eliminating the need for data entry. An image of the order is available for viewing from within PeopleSoft.
DeliveryWare and
ReadSoft are integrated with PeopleSoft Order Management to provide automated capture, verification, workflow, and insertion into PeopleSoft's Integration Broker.
Customer orders are received by fax and email (or scanned) and automatically processed by DeliveryWare. The customer order is recognized, order data extracted (including line items), and presented for a user to verify captured order data (if required) with DeliveryWare's Web-based Document Manager prior to updating PeopleSoft Order Management.
