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Oracle Order Management Document Automation Solutions

Merkur Group provides integrations with Oracle Order Management that allow automated delivery of order acknowledgements via fax, email, and data (delimited text, XML, EDI) and automated sales order capture and upload. By automating these document-intensive processes, order departments and much more efficient and save time and resources and significantly improve customer relations.

Automated Sales Order Entry

By reducing or even eliminating up-front data entry, customer service improve as a result of real-time response to order inquiries, fewer data entry errors and incorrect shipments, and faster delivery of orders. Sales orders received via fax, email, and mail can be automatically captured and loaded into Oracle eliminating the need for data entry. An image of the order is available for viewing from within Oracle Attachments.

DeliveryWare is integrated with Oracle Order Management to provide automated capture, verification, workflow, and insertion into Oracle's Open Interface. To learn more, contact Merkur Group for a live Web demonstration of the Oracle Order Management functionality.

Customer orders are received by fax and email (or scanned) and automatically processed by DeliveryWare. The customer order is recognized, order data extracted (including line items), and presented for a user to verify captured order data (if required) with DeliveryWare's Web-based Document Manager prior to updating Oracle Order Management.

Validated order data is inserted into Oracle's Order Management Open Interface tables awaiting the Order Import concurrent program to further validate and import the orders.

Order data and image of the order are automatically made available to users after the Oracle Order Import process (successful and failed orders) , and associated Order Management workflows. The Oracle Order Import process verifies order data and provides user interaction to fix errors (Order Import Correction) and summary information showing the user the orders imported and status.

The order image is available directly from all associated Order Management screens so it can be viewed at any point in the order process. The image can be stored directly into Oracle's attachment structure or in an external archive such as DeliveryWare.

CLICK SCREEN IMAGES TO ENLARGE

Automated Sales Order Acknowledgment Delivery

Order acknowledgements can be automatically delivered back to customers eliminating the need to manually print and fax them. DeliveryWare integrated with E-Business Suite provides automated fax and email delivery, archiving, and management of order acknowledgements based on customer fax and email addresses stored in the Oracle customer record. Customer contacts can also be selected for delivery. To learn more, contact Merkur Group for a live Web demonstration of the Oracle Order Management functionality.