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SOLUTIONS

Fax Automation

e-Document Delivery

Secure Document Delivery   

Document Formatting

Data Interchange

Data Capture

Document Routing and Workflow

Document Process Automation

INTEGRATIONS

PeopleSoft

Oracle E-Business Suite

SAP

Baan

Lotus Notes

Microsoft


QUESTIONS?

Call (800) 637-1704 

or CLICK HERE to have a Merkur representative call you now.

Merkur Group Support

Welcome to Merkur Group Technical Support.  The goal of our Technical Support Team is to provide you with the highest quality support possible, thereby ensuring you receive the maximum benefit from the solution you have purchased.  Feel free to contact us by any of the following means.  We are here to help you.

CLICK HERE for non-support related contact information.

Merkur Group offers three types of technical support programs.  Speak to your sales representative to determine which program best fits your needs.

  • Standard - software updates, phone support, email and web form support 8:30 - 5:30 EST.
  • Premium - same as Standard plus Merkur Group support personnel can remotely (via WebEx) troubleshoot and resolve issues. 
  • 24 X 7 - same as Standard plus 24 X 7 access to Merkur Group support via phone. 
  • Technical Support Contact Information

    Address


    Merkur Group
    8624 Jacquemin Drive
    West Chester, OH 45069

    Phone

    USA and Canada
    (800) 637-1704 option 5

    International
    (513) 612-8000 option 5

     

    Fax

    (513) 612-8080

    Email

    support@MerkurGroup.com

    Web

    Simply fill out the form below.

    Technical Support Request Form


    Your Name:


    Email Address:

    Phone:

    Customer Number:
    (if known)


    Company Name:

    City, State:

    Incident Number:
    (if previously assigned)

    O/S and Version:


    Product Name:



    Severity Level:


    Description of Problem

       

     

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